Powell Systems LLC — Privacy Policy

Last Updated: August 13, 2026

Powell Systems LLC ("Powell Systems," "we," "us," or "our") respects your privacy.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit information to us, communicate with us, or use our services.

1. Information We Collect

Depending on how you interact with Powell Systems, we may collect information such as:

Information You Provide

Name

Business name

Email address

Phone number

Business location

Business type

Information submitted through website forms

Communications you send to us

Appointment or demonstration information

Customer support information

Business information provided during onboarding

Payment Information

Payments may be processed through third-party payment processors such as Stripe.

Powell Systems generally does not directly store complete payment-card numbers. Payment information is handled by the applicable payment processor according to its own terms and privacy practices.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

IP address

Browser type

Device information

Pages viewed

Referring pages

Date and time of visits

Website interaction information

Cookies and similar technologies

The specific information collected may depend on the website, analytics, advertising, CRM, and hosting technologies currently in use.

2. How We Use Information

We may use information to:

Respond to inquiries

Schedule demonstrations or appointments

Provide and operate our services

Communicate with customers and prospective customers

Configure AI agents and automation systems

Process payments

Provide customer support

Maintain customer accounts and records

Improve our website and services

Prevent fraud or misuse

Maintain security

Comply with legal obligations

Send marketing communications where permitted by law and consented to where required

3. Calls and AI Services

Powell Systems provides AI-powered communication services.

When interacting with an AI-powered phone system operated by Powell Systems or one of our customers, information provided during a call may be processed by telecommunications providers, artificial intelligence providers, CRM platforms, or other service providers necessary to operate the system.

Depending on the configuration of a particular service, call information may include:

Phone numbers

Caller names

Call transcripts

Call recordings

Appointment information

Customer requests

Other information voluntarily provided during the call

Any recording or monitoring of calls must be conducted in accordance with applicable law.

4. Text Messages

If you provide your telephone number and appropriate consent, we may send text messages relating to your inquiry, appointment, account, or services.

Where applicable, marketing text messages will only be sent in accordance with applicable consent requirements.

Message frequency may vary.

Message and data rates may apply.

Reply STOP to opt out of applicable text messages.

Reply HELP for assistance.

We do not sell telephone numbers or SMS consent information to third parties for their independent marketing purposes.

5. How We Share Information

We may disclose information to companies that assist us in operating our business, such as:

CRM and automation providers

Website and hosting providers

Telecommunications providers

Artificial intelligence providers

Payment processors

Email and SMS providers

Calendar and scheduling providers

Analytics and security providers

Professional advisers where appropriate

These providers may process information as necessary to perform services for Powell Systems.

We may also disclose information when reasonably necessary to:

Comply with law or legal process

Respond to lawful government requests

Protect Powell Systems, our customers, or others

Investigate fraud, security issues, or abuse

Complete a merger, acquisition, financing, sale, or similar business transaction

6. Sale of Personal Information

Powell Systems does not sell personal information for money.

If our practices involving targeted advertising or other forms of data sharing change, this Privacy Policy may be updated and any rights required by applicable law will be provided.

7. Cookies and Tracking Technologies

Our website and service providers may use cookies, pixels, local storage, and similar technologies.

These technologies may be used to:

Operate the website

Remember settings

Understand website traffic

Measure website performance

Prevent fraud

Analyze how visitors use the website

Support advertising or marketing where applicable

Your browser may allow you to block or delete cookies.

Some website functions may not operate properly if cookies are disabled.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining business records, resolving disputes, enforcing agreements, and satisfying legal obligations.

Retention periods may vary depending on the type of information and the services involved.

9. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information.

However, no internet transmission, electronic storage system, telecommunications network, or online service can be guaranteed to be completely secure.

10. Your Privacy Rights

Depending on where you live and whether applicable privacy law applies to Powell Systems, you may have rights relating to your personal information, which can include the right to:

Request access to personal information

Request correction of inaccurate information

Request deletion of certain information

Request a copy of certain personal information

Opt out of certain uses of information where provided by law

To submit a privacy request, contact us using the information below.

We may need to verify your identity before fulfilling a request.

Certain information may be retained where permitted or required by law.

11. Kentucky Residents

Where the Kentucky Consumer Data Protection Act applies, eligible Kentucky consumers may have rights regarding access, correction, deletion, obtaining a copy of certain personal data, and opting out of certain processing activities.

Not every business or processing activity is covered by the law, and exceptions may apply.

Privacy requests may be submitted using the contact information below.

12. Children's Privacy

Our website and services are intended for businesses and adults and are not directed toward children under 13.

We do not knowingly seek to collect personal information from children under 13 through the website.

If we learn that we have collected such information in circumstances where we should not have, we may take steps to delete it.

13. Third-Party Websites and Services

Our website may link to third-party websites or use services operated by third parties.

We are not responsible for the privacy practices of websites or services that we do not control.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page along with a revised "Last Updated" date.

15. Contact Us

For questions about this Privacy Policy or requests relating to your personal information, contact:

Powell Systems LLC
Website: powellsystemsai.com
Email: [email protected]